Mountain House Rewards Loyalty Program Terms & Conditions

These Mountain House Rewards Loyalty Program Terms and Conditions ("Loyalty Terms") govern the Mountain House Loyalty Program (“Program”). The Program is operated by OFD HOLDINGS, LLC for its Moutain House brand ("Mountain House"). By participating in the Program, you agree to be bound by these Loyalty Terms, as amended from time to time.

These Loyalty Terms are in addition to, and do not replace the Mountain House’s Terms of Use ("Site Terms"). THE SITE TERMS ARE INCORPORATED HEREIN BY REFERENCE, INCLUDING WITHOUT LIMITATION THE CHOICE OF LAW AND FORUM, INDIVIDUAL ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER PROVISIONS FOUND IN THE SITE TERMS. These Loyalty Terms are Additional Terms as defined by the Site Terms.

Mountain House’s collection and use of information for the Program is explained in the  Privacy Section of these Terms and Mountain House’s Privacy Policy, which form part of these Loyalty Terms and are incorporated by reference.

Except as otherwise provided herein, Company may amend these Loyalty Terms from time to time. Company will provide 30 days-notice of any amendment by commercially reasonable means, including without limitation email. It is your duty to keep the email address you provide to Company current, and to promptly notify Company of any changes to your email address, so that you may receive any notices Company sends to you regarding amendments to these Terms. Unless you expressly agree to an amendment, the amendment shall not be retroactive to conduct that occurred prior to the effective date of the amendment. You may opt out of any amendment by contacting info@mountainhouse.com before the effective date of the amendment. Company reserves the right to terminate its relationship with you if you refuse to accept any amendment. Your continued participation in a Program after the effective date of an amendment constitutes your agreement to those changes.

If you violate these Loyalty Terms, Mountain House may terminate your Program membership (as defined below), bar you from future participation in the Program, cancel any unredeemed Benefits and Rewards (defined below) and take appropriate legal action.

Table of Contents

• Membership Eligibility and Benefits
• Membership Enrollment
• Referral Program
• Redeeming Benefits
• Rewards
• Loss of Benefits; Cancellation: Termination
• Privacy
• General Restrictions
• Notices
• General
• Entire Agreement

1. Membership Eligibility and Benefits 

The Program is free to join and is open only to legal residents of one of the fifty (50) United States or the District of Columbia who are 18 years of age or older, and provides Members with benefits (the “Benefits”) that include the following:

• Member-only discounts and early sales access as made available from time to time by Mountain House
• Rewards on qualifying purchases (defined and described in more detail below)
• Free shipping on all orders
• Participation in the Referral Program (described below)
• Other benefits that may be communicated by Mountain House

Eligible individuals who are at least 18 years old but younger than the age of majority in their jurisdiction must obtain permission from a parent or legal guardian to enroll. No business entities, organizations or groups may register for the Program or use any Benefits. You agree to take commercially reasonable precautions to protect any usernames and passwords or other credentials for your Program account so that others may not access your Program account and you agree you will not sell, transfer or assign your Program membership or any Benefits. 

An individual may not have more than one (1) Program account, and you agree not to participate under more than one (1) Program account. If you have created more than one (1) Program account, please contact info@mountainhouse.com and a representative will assist you in merging your accounts (provided that, if Mountain House determines or reasonably suspects that you have created multiple accounts in an attempt to abuse Program membership, Mountain House may terminate all accounts as described in Section 6 below). Only one (1) account will retain unused Benefits, including any Rewards (defined below). Benefits in the surviving Program membership account will remain unaffected, but all unused Benefits, including all unexpired Rewards not yet used, in any other accounts merged into the surviving Program membership account will be forfeited. It may take up to seven (7) days to process your request. Permitted account mergers are final and non-reversible upon submission of a merger request.  

2. Membership Enrollment

To enroll in the Program, you must provide all required enrollment information, including, without limitation, name and e-mail address to Mountain House by submitting the Program enrollment form on the Mountain House Website. After you complete your registration, you will become a member of the Program ("Member"). Mountain House reserves the right, in its sole discretion, to verify your information at any time and to suspend or terminate your account and your ability to participate in the Program for any reason and without notice to you, including, without limitation, if Mountain House determines or suspects you of fraudulent activity or non-compliance with any provision of these Loyalty Terms or the Site Terms. As provided in Section 6 of these Loyalty Terms, such suspension or termination may result in the loss of your Benefits and any Rewards associated with your Program account. You are responsible for any loss or inability to use or participate in the Program (such as an inability to redeem Benefits) arising from your failure to provide and maintain accurate contact information.  

Members may cancel their Program membership at any time as provided under Section 6 of these Loyalty Terms. A Program membership account will remain valid until cancelled or terminated in accordance with these Loyalty Terms. A Member’s enrollment and participation in the Program is personal and non-transferable. Benefits may not be purchased, sold, bartered, brokered or otherwise transferred. Program membership accounts, Rewards and Benefits are not transferable upon death or as part of a domestic relations matter or otherwise by operation of law. Any offers a Member receives are specific to that Member's membership account, unless otherwise stated, and are non-transferable. A Member’s account cannot be used by anyone other than the Member, including, without limitation, in order to redeem Benefits. Mountain House may limit the number of Members and may temporarily or permanently discontinue registering new Program enrollments at any time and for any reason without notice to you.

3. Referral Program

Members have the ability to participate in the referral component of the Program as a referrer (“Referrer”).  To partake, you must go to your Program membership page and follow the instructions to send your friends, family, and colleagues (your “Referrals”) your unique referral link and an invitation to make a purchase from Mountain House (each, an “Invitation”).  As more fully explained below, each Invitation must disclose that the Referrer will receive Mountain House discounts if the Referral make a qualifying purchase from Mountain House through the Referrer’s personal link. By sending an Invitation, you represent and warrant that you know the Referral and that, to the extent any consent is necessary, you have the required consent. You must respect the spirit of the Program by sending Invitations only to real individuals with whom you know personally.

Subject to your compliance with all these Loyalty Terms, you will receive Rewards (“Referral Reward”) and your Referral will receive a discount off their first order that meets the minimum spend requirements (before taxes and shipping and after the 20% discount) (the “Referral Discount”) for a Qualifying Transaction.  The Referral Reward and Referral Discount, including the minimum spend requirements, will be set forth on the Program website and/or in the Program FAQs. A “Qualifying Transaction” occurs when an eligible Referral (a) makes a purchase that meets the minimum spend requirements (before taxes and shipping and after the Referral Discount is applied) from Mountain House using your personal link, and (b) has not previously made a purchase through the Mountain House Website. In the event that your Referral does not complete a Qualifying Transaction, you will not receive the Referral Reward and they will not receive the Referral Discount. The Referral Reward will typically be credited to your Program account within 24-48 hours following verification of a Qualifying Transaction.  The Referral Discount is not valid with other promotions.

No more than one Referral Discount may be redeemed on a single transaction. Mountain House reserves the right to revoke and/or modify Referral Rewards if we determine, in our sole discretion, that the Referrer has engaged in fraudulent referring activity (e.g., using Spam (defined below) to obtain referrals). Referrers cannot refer themselves or members of the same household or create multiple, fictitious, or fake accounts to participate to receive Referral Rewards. Neither Referral Reward, nor Referral Discount will be earned where a referred individual has previously made a purchase from Mountain House under any email address or alias.  We reserve the right to limit the maximum number of Referral Rewards that may be applied to your account.  We may delay the issuance of a Referral Reward for the purposes of investigation. We may also refuse to process any earning or redemption transaction we deem, in our sole discretion, to be fraudulent, suspicious, in violation of these Loyalty Terms, or if we believe it will impose potential liability on us, our subsidiaries, or our affiliates or any of their respective officers, directors, employees, representatives and agents.  Other exclusions or restrictions may apply.

You Are Responsible for Your Communications. You are limited in the way you may talk/write about the Referral Program. You understand that for any communications you send, you are sending them on your own behalf. This is a legal requirement, and your failure to include the notice may result in voiding any Referral Rewards. The content of all of your communications about the Referral Program must be yours alone.  In addition, you and your communications must comply with the following terms:

You Must Disclose Your Relationship with Us. Every time you post or send your personal referral code or link, you must tell the recipient or readers that you will earn a Mountain House reward if they use your personal referral link to make a Qualifying Purchase.  Making this disclosure is a legal requirement.  Failure to comply may result in voiding any Referral Rewards or your Program participation, and may be a violation of laws enforced by the Federal Trade Commission.  Please use the following language: “I get a Mountain House rewards credit if you make a purchase of $50 or more using my link.”  

No Side Promotions; Stick with the Referrals. You must not conduct your own promotion in connection with the Referral Program.  Any communications you make about the Referral Program must be limited to referring people to make a purchase from Mountain House.  You agree that you will not participate in the Program in a threatening, abusive, illegal, dishonest, or unethical manner.

Be Truthful and Not Misleading. Do not misrepresent or embellish your relationship with us or write, say, or post anything you know is untrue or may be misleading. Do not make performance, price, or other claims about Mountain House.

No Use of Our Intellectual Property Without Our Permission.  You may include a link to the Website in your communications. However, you must not, without our written permission, include any other Mountain House trademarks or other of our materials in your communications and you must not use any other domain names or e-mail addresses that include Mountain House its marks, or its other property.

Bulk Distribution (“Spam”). Each Referrer is the actual sender of any Invitation, even if we provide a template or assistive technology for you to do so.  You therefore must comply – and are solely responsible for complying – with all applicable laws regarding such communications.  Referrals must be created and distributed in a personal manner that is appropriate and customary for communications with family members, friends, and colleagues.  By sending an Invitation, the Referrer represents that they have the appropriate permission and consent.  If someone has asked you to stop sending them messages about Mountain House, respect that wish. Bulk distribution, distribution to strangers, or any other use of the services described in these Loyalty Terms in a manner outside the intent of the Program is expressly prohibited and may be grounds for immediate termination from the Program and further legal action.  You agree to indemnify the Mountain House and its affiliates, officers, and directors against any liabilities, costs, and expenses it or they incur as a result of your violation of this provision.

4. Redeeming Benefits

To redeem Benefits or earn Rewards as described in more detail below, you must be logged into your Program account. Benefits are subject to availability and limitations as may be imposed by Mountain House. Each Member is solely responsible for all federal, state and local taxes and any other costs or expenses of accepting, receiving, and using Rewards and other Benefits, unless Mountain House specifically states otherwise in writing.

A list of current Benefits is listed above and will be available at on the Mountain House Website. Mountain House may add, remove, or alter Benefits available for redemption in its sole discretion. Mountain House reserves the right to limit the redemption of Benefits available at any particular time.

Benefits may not be available for all orders or promotions notwithstanding any errors in advertising to the contrary. In the event of technical failures or difficulties or other reasons, Benefits, including the ability to earn or redeem Rewards, may not be available. Members are not entitled to any compensation as a result of such technical failures or difficulties. 

5. Rewards

As one of the available Benefits, Program members can earn rewards discounts on all qualifying purchases equal to a specified percentage of the purchase price before taxes and shipping (“Rewards”).  Rewards percentage will be set forth on the Program website and/or FAQs. Rewards can be applied to future qualifying Mountain House purchases. Rewards expiration will be set forth on the Program website, in Program FAQs or otherwise set forth at the time the Rewards are issued. Rewards may not be redeemed in connection with (i) any taxes on purchases or transactions, unless such taxes are included in the posted prices of such items or (ii) purchases of a gift certificate or gift card. Rewards are not redeemable for cash, gift certificates, gift cards, or any cash equivalent. Rewards may not be inherited, bartered, purchased, transferred or sold to any third party.

Rewards are only earned for qualifying purchases through the Mountain House Website when logged into a Program account at the time of the qualifying transaction or purchase, and excludes: (i) any taxes paid on purchases or transactions, unless such taxes are included in the posted prices of such items, (ii) portions of purchases or transactions made using Rewards, gift cards or gift certificates; or (iii) purchases or transactions that are cancelled, refunded, returned or reversed. Mountain House reserves the right to change, modify or update eligible purchases and transactions to earn Rewards at any time. Mountain House may provide additional opportunities to earn Rewards in its sole and absolute discretion, provided that Mountain House will have no obligation to offer such additional opportunities to all Members.

Rewards are automatically tracked when recognized and accepted Members are logged in with their Program credentials at the time of qualifying purchase or transaction as described above.  In the event that a Member has a qualifying purchase or transaction that is later reversed or refunded (for example, if a purchase is returned), corresponding Rewards will be deducted from the Member’s account. Rewards may only be credited to one (1) Member account. Rewards will be credited to a Program account following consummation of the transaction. In certain cases, it may take twenty-four (24) hours or more for Rewards to be credited. Mountain House will not be responsible for, or liable to, any Member, person or entity, in any way for any losses, costs or expenses incurred by a delay in crediting Rewards to an Member's membership account.

6. Loss of Benefits; Cancellation: Termination

A Member may cancel their Program membership at any time, for any reason, through the cancellation link within the Program membership dashboard on the Mountain House Website. Upon cancellation or termination for any reason, the Program Benefits end and any Rewards associated with the account are forfeited. Upon cancellation of a Membership, Mountain House may maintain your account information in accordance with Mountain House’s data retention policy and Privacy Policy.  After cancellation, Mountain House may send you messages from time to time using the contact information provided by you, unless you opt-out of receipt of such communications by modifying your choices on the Mountain House Website or following any opt-out instructions that may be provided in the communications.

Notwithstanding the foregoing, Mountain House reserves the right to suspend or terminate, at Mountain House’s sole and absolute discretion, any Program account if Mountain House believes that Member has abused Program privileges, has violated or acted inconsistently with these Loyalty Terms or applicable law or acted in a manner harmful to our interests. Abuse or violations that may result in suspension or termination include, but are not limited to: (i) using automated or fraudulent means to participate in the Program; (ii) your failure to follow these Loyalty Terms, the Site Terms, and any other terms and conditions applicable to you in connection with your relationship with Mountain House; (iii) the attempted or actual sale or transfer of any of your Benefits or your Program account itself; and (iv) making a misrepresentation to Mountain House in connection with your participation in the Program. Members understand and agree that termination by Mountain House of a Program account will result in the immediate forfeiture of all Benefits, including Rewards earned, associated with that Member’s account and the inability of that Member to redeem Member Benefits. In addition, Mountain House reserves the right to take administrative or legal action against you, including seeking criminal prosecution, in its sole discretion.

If, as a result of acts beyond Mountain House’s control, such as strikes, boycotts, war, epidemics/pandemics, acts of God, riots, terrorism, delays of commercial carriers, restraints of public authority, the Program cannot run as planned or Benefits cannot be provided, Mountain House reserves the right, in its sole discretion, to cancel, modify or suspend the Program or Program Benefits, as determined in Mountain House’s sole discretion.

Mountain House reserves the right to terminate Program, or any or all Benefits under Program, at any time, for any reason, including without limitation, upon sale of Mountain House. In the event Mountain House elects to terminate Program, Mountain House will provide a notice of termination in accordance with these Loyalty Terms. 

7. Privacy

When participating in the Program, you may be given the ability to provide us with personally identifiable information. Please read our Privacy Policy for more information about our information collection, use and sharing practices. Our Privacy Policy also includes a description of your rights under applicable privacy laws as well as a notice of financial incentives that we may provide in exchange for your participation in the Program and providing us with related personally identifiable information.

8. General Restrictions

You agree to abide by the final and binding decisions of Mountain House regarding the Program and your participation in it. Mountain House will be the sole arbiter in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination, suspension, or disabling of Program membership will be final and binding.

Should a Member object to any of these Loyalty Terms, or any subsequent modifications thereto, or become dissatisfied with the Program, that Member’s only recourse is to immediately discontinue participation in Program and/or properly cancel their Program membership account in the manner provided above.

9. Notices

Notices given by Program will be transmitted, in Mountain House’s sole discretion, by e-mail, general posting on the Mountain House Website, or through other methods as may be deemed appropriate by Mountain House or permitted under law. Notices in connection with the modification of these Loyalty Terms will be provided as stated in Section 13 below.

10. General

The Program is void where prohibited by law. You agree not to participate in the Program if it is illegal to do so in your jurisdiction. In our sole discretion, we may assign these Loyalty Terms in whole or in part, without notice to you. You may not assign these Loyalty Terms without our prior written consent. If any provision(s) of these Loyalty Terms is held to be unenforceable, then such provision(s) will be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. The failure to exercise or enforce any right or provision of these Loyalty Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by in writing. Any heading, caption or paragraph title contained in these Loyalty Terms is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof. Nothing contained in these Loyalty Terms will be construed as creating any agency, partnership, or other form of joint enterprise between you and Mountain House. You agree that these Loyalty Terms will not be construed against Mountain House by virtue of Mountain House having drafted these Loyalty Terms.

11. Entire Agreement

These Loyalty Terms and the Site Terms constitute the complete and exclusive understanding between Mountain House and Program members relating to the subject matter of these Loyalty Terms and supersede all prior or contemporaneous understandings, agreements and/or advertising relating to the subject matter of these Loyalty Terms. Both parties acknowledge that they have not been induced to enter into these Loyalty Terms by any representations or promises not specifically stated in these Terms.

Contact Us

We welcome questions, comments, and suggestions about our program. Questions or correspondence regarding the program should be directed to Mountain House at info@mountainhouse.com or 1-800-547-0244.

Last Updated and Effective: May 29, 2025