All orders, including expedited shipments, are processed Monday through Friday during regular business hours and are shipped within two business days. Please note at times shipment may be delayed due to inclement weather, holidays, or an increased volume of orders.
When Can I Expect To Receive My Order?
Standard Shipping (within the Continental U.S.) - will arrive within 5-7 business days from the day they ship. Most shipments will be delivered via UPS (except APO addresses).
Can You Ship to a PO Box?
No. Unfortunately, our common carrier does not deliver to PO Boxes. Please provide a physical address at checkout.
Need Faster Shipping?
UPS charges for expedited shipping methods are calculated for you on our Shopping Cart for each shipping method (Next Day, 2 Day, 3 Day). You choose the shipping type, and freight will be added during check-out.
We are only able to ship within the U.S. Sorry, we are unable to offer shipping to Canada or internationally.
Placing an Order
Mountain House is only able to accept orders through our website with credit card payment. To request an order form for mail orders, please call us at 1-800-547-0244 or email us at firstname.lastname@example.org. We are not able to accept retail orders via phone or fax. We are sorry for any inconvenience this may cause.
We do not accept returns on food items unless it is defective, damaged or if there is a receiving discrepancy. To ensure your claim can be processed and not denied for any damage or receiving discrepancies with your order, all claims must be received within 30 days of delivery.
To file a claim, please call Customer Service at 1-800-547-0244 or send us an email at email@example.com. Please note that you must provide the "Best By" date and coding which can be found printed on the back of our pouches, on the bottom of our #10 Cans, and on the cases of our buckets and kits.
BEST BY SEP 2051